OFFBLANK.VISUALS
Last updated: 15 October 2026
Welcome to OFFBLANK.VISUALS.
These Terms of Service govern your access to and use of our website, digital products and services.
OFFBLANK.VISUALS provides premium Shopify themes, website templates and related services designed to help businesses create and customise their online storefronts.
Throughout these Terms, “we”, “us” and “our” refer to OFFBLANK.VISUALS. “You” and “your” refer to customers, visitors and users of our website.
By accessing our website or purchasing our products, you agree to these Terms of Service, subject to your applicable statutory rights.
If you do not agree with these Terms, please refrain from purchasing our products or using our services.
OFFBLANK.VISUALS offers digital products and services, which may include:
Downloadable Shopify themes and website templates.
Theme installation and initial setup services.
Digital installation guides and supporting documentation.
Technical assistance relating to purchased products.
Other digital design products or services introduced in the future.
Product features, compatibility, pricing and included services are described on the relevant product pages.
We reserve the right to modify, discontinue or introduce products and services at our discretion. Such changes will not remove contractual or statutory rights relating to existing purchases.
All prices are displayed in the currency shown at checkout.
Any applicable taxes, charges or additional fees will be displayed where required before an order is placed.
Payment must be completed before digital products are supplied or installation services commence, unless otherwise agreed.
Once an order has been successfully processed, you will receive confirmation through the email address provided at checkout.
We reserve the right to decline or cancel orders where there is a legitimate reason, including suspected fraud, payment issues or pricing errors.
Where an order is cancelled by us after payment, we will issue an appropriate refund.
Our Shopify themes are digital products delivered electronically.
Following a successful purchase, customers will normally receive access to their purchased theme files through an electronic delivery method, such as a download link or email.
Customers are responsible for providing an accurate email address and ensuring they can access their digital purchase.
If you experience difficulty accessing your purchased files, please contact us for assistance.
We are not responsible for delays caused by incorrect customer information or third-party email providers, but we will take reasonable steps to help customers access products they have purchased.
Unless otherwise expressly stated in a separate licence agreement, each purchased Shopify theme is licensed for use on one live Shopify storefront operated by the purchaser or their authorised client.
A theme licence permits you to:
Install and use the purchased theme on the licensed storefront.
Customise the theme's design, content, colours, typography and available functionality.
Modify the theme code for use on the licensed storefront.
Use the theme for lawful commercial activities.
Purchasing a theme does not transfer ownership of its intellectual property.
You must not, without our prior written permission:
Resell, redistribute or commercially share the theme files.
Upload the theme for public download or distribution.
Claim authorship or ownership of the original theme design or code.
Repackage the theme as a competing digital product.
Sublicense the theme to other businesses or individuals.
Use a single-store licence across multiple unrelated live storefronts.
If you wish to use a theme on multiple storefronts, you must obtain an appropriate licence for each storefront unless otherwise agreed.
These restrictions do not prevent lawful modifications or uses expressly permitted by applicable law.
All original theme designs, source code, layouts, graphics, documentation, branding and other materials created by OFFBLANK.VISUALS remain our intellectual property or that of our respective licensors.
The names OFFBLANK.VISUALS and associated branding must not be used in a way that falsely suggests endorsement, partnership or ownership.
Customers retain ownership of their own brand assets, product photographs, logos, written content and other materials added to a purchased theme.
Third-party software, fonts, libraries and integrations may be subject to separate licence terms.
Nothing in these Terms transfers intellectual property rights beyond those expressly granted.
Our Shopify themes are designed to offer customisation through Shopify's theme editor and, where appropriate, through modifications to the theme code.
Customers are responsible for ensuring that changes made to their storefront are appropriate for their business.
Custom code modifications, third-party applications or external integrations may affect the appearance, compatibility or functionality of a theme.
We cannot guarantee that every third-party modification or integration will function correctly with our products.
However, this does not exclude responsibility for faults or incompatibilities attributable to a product we have supplied.
Customers may have the option to purchase a theme installation or setup service.
The scope of each service will be described at the time of purchase.
Unless expressly included in the purchased package, installation services do not automatically include:
Full website redesign or bespoke development.
Creation of product photography, branding or written content.
Unlimited revisions or ongoing website management.
Third-party application subscriptions.
Shopify subscription charges.
Custom functionality beyond the purchased theme's advertised features.
Customers may be required to provide appropriate Shopify collaborator access, product information, imagery and other necessary materials.
We will only request the access reasonably necessary to complete the agreed service.
Any additional work outside the agreed scope may require a separate quotation and approval.
Our digital products and services are subject to our Refund & Returns Policy and applicable consumer protection legislation.
For UK consumers, online purchases generally carry a statutory cancellation period, subject to relevant exceptions.
For digital content supplied without a physical medium, the right to cancel may be lost once supply begins if the customer has expressly consented to early supply, acknowledged the loss of their cancellation right and received the required confirmation.
Where installation or setup services begin during the cancellation period, additional statutory rules may apply.
Nothing in these Terms or our Refund & Returns Policy excludes or restricts rights that cannot lawfully be excluded.
Please refer to our Refund & Returns Policy for further information.
We aim to provide reasonable assistance for technical issues relating to our purchased themes.
Support may include:
Assistance accessing purchased theme files.
Guidance on installation and initial configuration.
Help identifying faults in the original theme.
Clarification of documented theme features.
Unless otherwise expressly agreed, support does not include unlimited custom development, ongoing website administration or troubleshooting unrelated third-party software.
We may request relevant screenshots, error messages or other information to investigate an issue.
We do not guarantee an immediate response or a specific resolution time unless separately agreed.
Your statutory rights relating to defective digital content remain unaffected.
OFFBLANK.VISUALS is an independent provider of Shopify-compatible digital products.
We are not Shopify, and purchasing our products does not include a Shopify subscription.
Customers are responsible for any applicable Shopify fees and third-party service charges.
Shopify and other external platforms may change their functionality, technical requirements or terms of service.
We do not control third-party platforms and cannot guarantee their uninterrupted availability.
Any references to Shopify are used to describe compatibility with the platform and do not imply official endorsement or affiliation.
We may update our website, product descriptions, documentation and digital products to improve performance, security or functionality.
We aim to keep our website accessible and functioning correctly but cannot guarantee uninterrupted availability.
We may temporarily restrict access where reasonably necessary for maintenance, security or technical reasons.
Any updates or support commitments included with a purchased product will be governed by the terms advertised at the time of purchase.
When purchasing or using our products, you agree to:
Provide accurate information when placing an order.
Use purchased products in accordance with their licence.
Comply with applicable laws and regulations.
Maintain appropriate security over your Shopify account.
Obtain permission to use any images, fonts, graphics or other materials you add to your website.
Avoid distributing purchased theme files without authorisation.
You are responsible for the content and lawful operation of your own storefront, except where a particular responsibility has expressly been assumed by OFFBLANK.VISUALS.
We take reasonable care in developing and supplying our products and services.
However, we do not guarantee that purchasing or using one of our themes will result in increased sales, improved conversion rates, business growth or any particular financial outcome.
Website performance and commercial results depend on numerous factors beyond the theme itself, including product quality, pricing, marketing, customer demand and store configuration.
Nothing in these Terms excludes or limits liability for:
Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of statutory consumer rights.
Any other liability that cannot lawfully be excluded or restricted.
Where legally permitted, we are not responsible for losses arising solely from circumstances outside our reasonable control or from unauthorised third-party modifications unrelated to a fault in our products.
Any limitation of liability will apply only to the extent permitted by applicable law.
We process personal information in accordance with our Privacy Policy and applicable data protection legislation.
Information collected may include customer contact details, order information and other data necessary to process purchases, deliver products, provide support and operate our website.
For more information about how personal information is collected, used and protected, please review our Privacy Policy.
We may update these Terms of Service to reflect changes to our products, business practices or legal obligations.
Updated Terms will be published on our website with a revised effective date.
Changes will not retrospectively remove statutory rights or alter existing contractual obligations without a lawful basis.
These Terms are governed by the laws of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom or another jurisdiction, you may also benefit from mandatory consumer protections applicable in your place of residence.
Nothing in this section restricts any legal rights you may have to bring proceedings in a court with jurisdiction under applicable law.
For enquiries about these Terms of Service, purchased products, licensing or support, please contact us through our website.
OFFBLANK.VISUALS
Website: https://offblankvisuals.com
Contact: offblank.creative@gmail.com
By purchasing or using products from OFFBLANK.VISUALS, you acknowledge that you have had the opportunity to review these Terms of Service.
Last updated: October 15, 2026
OffBlank.visuals operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). OffBlank.visuals is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
We may collect personal information from the following sources:
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at offblank.creative@gmail.com or contact us at 137 Blu Bracknell, Bracknell RG42 1AF, United Kingdom. For the purpose of applicable data protection laws, we are the data controller of your personal information.
OFFBLANK.VISUALS
Last updated: 15 October 2026
Welcome to OFFBLANK.VISUALS.
These Terms of Service govern your access to and use of our website, digital products and services.
OFFBLANK.VISUALS provides premium Shopify themes, website templates and related services designed to help businesses create and customise their online storefronts.
Throughout these Terms, “we”, “us” and “our” refer to OFFBLANK.VISUALS. “You” and “your” refer to customers, visitors and users of our website.
By accessing our website or purchasing our products, you agree to these Terms of Service, subject to your applicable statutory rights.
If you do not agree with these Terms, please refrain from purchasing our products or using our services.
OFFBLANK.VISUALS offers digital products and services, which may include:
Downloadable Shopify themes and website templates.
Theme installation and initial setup services.
Digital installation guides and supporting documentation.
Technical assistance relating to purchased products.
Other digital design products or services introduced in the future.
Product features, compatibility, pricing and included services are described on the relevant product pages.
We reserve the right to modify, discontinue or introduce products and services at our discretion. Such changes will not remove contractual or statutory rights relating to existing purchases.
All prices are displayed in the currency shown at checkout.
Any applicable taxes, charges or additional fees will be displayed where required before an order is placed.
Payment must be completed before digital products are supplied or installation services commence, unless otherwise agreed.
Once an order has been successfully processed, you will receive confirmation through the email address provided at checkout.
We reserve the right to decline or cancel orders where there is a legitimate reason, including suspected fraud, payment issues or pricing errors.
Where an order is cancelled by us after payment, we will issue an appropriate refund.
Our Shopify themes are digital products delivered electronically.
Following a successful purchase, customers will normally receive access to their purchased theme files through an electronic delivery method, such as a download link or email.
Customers are responsible for providing an accurate email address and ensuring they can access their digital purchase.
If you experience difficulty accessing your purchased files, please contact us for assistance.
We are not responsible for delays caused by incorrect customer information or third-party email providers, but we will take reasonable steps to help customers access products they have purchased.
Unless otherwise expressly stated in a separate licence agreement, each purchased Shopify theme is licensed for use on one live Shopify storefront operated by the purchaser or their authorised client.
A theme licence permits you to:
Install and use the purchased theme on the licensed storefront.
Customise the theme's design, content, colours, typography and available functionality.
Modify the theme code for use on the licensed storefront.
Use the theme for lawful commercial activities.
Purchasing a theme does not transfer ownership of its intellectual property.
You must not, without our prior written permission:
Resell, redistribute or commercially share the theme files.
Upload the theme for public download or distribution.
Claim authorship or ownership of the original theme design or code.
Repackage the theme as a competing digital product.
Sublicense the theme to other businesses or individuals.
Use a single-store licence across multiple unrelated live storefronts.
If you wish to use a theme on multiple storefronts, you must obtain an appropriate licence for each storefront unless otherwise agreed.
These restrictions do not prevent lawful modifications or uses expressly permitted by applicable law.
All original theme designs, source code, layouts, graphics, documentation, branding and other materials created by OFFBLANK.VISUALS remain our intellectual property or that of our respective licensors.
The names OFFBLANK.VISUALS and associated branding must not be used in a way that falsely suggests endorsement, partnership or ownership.
Customers retain ownership of their own brand assets, product photographs, logos, written content and other materials added to a purchased theme.
Third-party software, fonts, libraries and integrations may be subject to separate licence terms.
Nothing in these Terms transfers intellectual property rights beyond those expressly granted.
Our Shopify themes are designed to offer customisation through Shopify's theme editor and, where appropriate, through modifications to the theme code.
Customers are responsible for ensuring that changes made to their storefront are appropriate for their business.
Custom code modifications, third-party applications or external integrations may affect the appearance, compatibility or functionality of a theme.
We cannot guarantee that every third-party modification or integration will function correctly with our products.
However, this does not exclude responsibility for faults or incompatibilities attributable to a product we have supplied.
Customers may have the option to purchase a theme installation or setup service.
The scope of each service will be described at the time of purchase.
Unless expressly included in the purchased package, installation services do not automatically include:
Full website redesign or bespoke development.
Creation of product photography, branding or written content.
Unlimited revisions or ongoing website management.
Third-party application subscriptions.
Shopify subscription charges.
Custom functionality beyond the purchased theme's advertised features.
Customers may be required to provide appropriate Shopify collaborator access, product information, imagery and other necessary materials.
We will only request the access reasonably necessary to complete the agreed service.
Any additional work outside the agreed scope may require a separate quotation and approval.
Our digital products and services are subject to our Refund & Returns Policy and applicable consumer protection legislation.
For UK consumers, online purchases generally carry a statutory cancellation period, subject to relevant exceptions.
For digital content supplied without a physical medium, the right to cancel may be lost once supply begins if the customer has expressly consented to early supply, acknowledged the loss of their cancellation right and received the required confirmation.
Where installation or setup services begin during the cancellation period, additional statutory rules may apply.
Nothing in these Terms or our Refund & Returns Policy excludes or restricts rights that cannot lawfully be excluded.
Please refer to our Refund & Returns Policy for further information.
We aim to provide reasonable assistance for technical issues relating to our purchased themes.
Support may include:
Assistance accessing purchased theme files.
Guidance on installation and initial configuration.
Help identifying faults in the original theme.
Clarification of documented theme features.
Unless otherwise expressly agreed, support does not include unlimited custom development, ongoing website administration or troubleshooting unrelated third-party software.
We may request relevant screenshots, error messages or other information to investigate an issue.
We do not guarantee an immediate response or a specific resolution time unless separately agreed.
Your statutory rights relating to defective digital content remain unaffected.
OFFBLANK.VISUALS is an independent provider of Shopify-compatible digital products.
We are not Shopify, and purchasing our products does not include a Shopify subscription.
Customers are responsible for any applicable Shopify fees and third-party service charges.
Shopify and other external platforms may change their functionality, technical requirements or terms of service.
We do not control third-party platforms and cannot guarantee their uninterrupted availability.
Any references to Shopify are used to describe compatibility with the platform and do not imply official endorsement or affiliation.
We may update our website, product descriptions, documentation and digital products to improve performance, security or functionality.
We aim to keep our website accessible and functioning correctly but cannot guarantee uninterrupted availability.
We may temporarily restrict access where reasonably necessary for maintenance, security or technical reasons.
Any updates or support commitments included with a purchased product will be governed by the terms advertised at the time of purchase.
When purchasing or using our products, you agree to:
Provide accurate information when placing an order.
Use purchased products in accordance with their licence.
Comply with applicable laws and regulations.
Maintain appropriate security over your Shopify account.
Obtain permission to use any images, fonts, graphics or other materials you add to your website.
Avoid distributing purchased theme files without authorisation.
You are responsible for the content and lawful operation of your own storefront, except where a particular responsibility has expressly been assumed by OFFBLANK.VISUALS.
We take reasonable care in developing and supplying our products and services.
However, we do not guarantee that purchasing or using one of our themes will result in increased sales, improved conversion rates, business growth or any particular financial outcome.
Website performance and commercial results depend on numerous factors beyond the theme itself, including product quality, pricing, marketing, customer demand and store configuration.
Nothing in these Terms excludes or limits liability for:
Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of statutory consumer rights.
Any other liability that cannot lawfully be excluded or restricted.
Where legally permitted, we are not responsible for losses arising solely from circumstances outside our reasonable control or from unauthorised third-party modifications unrelated to a fault in our products.
Any limitation of liability will apply only to the extent permitted by applicable law.
We process personal information in accordance with our Privacy Policy and applicable data protection legislation.
Information collected may include customer contact details, order information and other data necessary to process purchases, deliver products, provide support and operate our website.
For more information about how personal information is collected, used and protected, please review our Privacy Policy.
We may update these Terms of Service to reflect changes to our products, business practices or legal obligations.
Updated Terms will be published on our website with a revised effective date.
Changes will not retrospectively remove statutory rights or alter existing contractual obligations without a lawful basis.
These Terms are governed by the laws of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom or another jurisdiction, you may also benefit from mandatory consumer protections applicable in your place of residence.
Nothing in this section restricts any legal rights you may have to bring proceedings in a court with jurisdiction under applicable law.
For enquiries about these Terms of Service, purchased products, licensing or support, please contact us through our website.
OFFBLANK.VISUALS
Website: https://offblankvisuals.com
Contact: offblank.creative@gmail.com
By purchasing or using products from OFFBLANK.VISUALS, you acknowledge that you have had the opportunity to review these Terms of Service.
OFFBLANK.VISUALS
Last updated: 15 October 2026
At OFFBLANK.VISUALS, we take pride in creating premium Shopify themes designed to help brands build a professional online presence. We want every customer to feel confident in their purchase and understand our refund policy before placing an order.
Please read the following information carefully before purchasing any of our digital products or services.
All Shopify themes sold by OFFBLANK.VISUALS are digital products delivered electronically.
Because digital products can be downloaded, copied and retained after delivery, we generally do not offer refunds for change-of-mind purchases once the digital content has been supplied and the customer's statutory cancellation right has been validly waived.
Before purchasing, we encourage customers to explore the available live demonstrations, review the product descriptions and ensure the theme meets their requirements.
Nothing in this policy excludes or limits your statutory consumer rights.
If you are purchasing as a consumer in the United Kingdom, you will generally have a 14-day cancellation period for online purchases.
For digital content that is not supplied on a physical medium, this right may be lost once the download or supply begins, provided that:
You have expressly consented to receiving the digital content during the cancellation period.
You have acknowledged that you will lose your right to cancel when supply begins.
We have provided the required confirmation of that consent and acknowledgement.
Where these requirements have not been met, your statutory cancellation rights may continue to apply.
We will review refund requests where:
The theme files are defective, corrupted or cannot be accessed.
The product materially differs from its advertised description.
A technical fault prevents the theme from functioning as reasonably expected and cannot be resolved.
You have been charged incorrectly or more than once for the same purchase.
You are entitled to a refund under applicable consumer protection legislation.
Where appropriate, we may first offer technical assistance, replacement files or a correction to resolve the issue.
These options do not replace any statutory remedy to which you are entitled.
Subject to your statutory rights, refunds are generally not provided for:
A change of mind after validly waived cancellation rights.
Purchasing the wrong theme or product where the description was accurate.
A change in personal preferences regarding the design or appearance.
A lack of familiarity with Shopify or its theme customisation tools.
Issues caused by unauthorised modifications to the theme code.
Conflicts introduced by third-party applications, custom code or external services that are not attributable to the original theme.
We encourage customers to contact us if they experience difficulties, as many issues can be resolved through guidance or technical support.
Where customers purchase an optional installation or setup service, the service is subject to its own cancellation and refund considerations.
If you request that work begins during the statutory cancellation period, we may ask for your express consent to begin the service early.
If you subsequently cancel before the service has been fully performed, you may be required to pay a proportionate amount for work already completed, where permitted by law.
Where a service has been fully performed during the cancellation period, the right to cancel may be lost if the applicable legal requirements have been satisfied.
If we are unable to provide a purchased service, we will offer an appropriate refund or other remedy.
Our themes are developed for use with the Shopify platform.
Customers are responsible for maintaining an active Shopify account and any applicable Shopify subscription.
OFFBLANK.VISUALS is an independent theme provider and is not responsible for Shopify subscription fees, third-party application charges or external service costs.
We aim to ensure that our themes operate as described. If a theme fails to meet applicable legal standards, your statutory rights remain unaffected.
If you believe you are entitled to a refund, please contact us through our website:
Website: https://offblankvisuals.com
Contact: https://offblankvisuals.com/pages/contact
Please include your order number, the email address used during checkout and a description of the issue.
Where relevant, screenshots or details of technical errors may help us investigate your request.
We aim to respond to refund enquiries within 3 working days.
Where a refund is approved or legally required, it will normally be issued to the original payment method.
Refund processing times may vary depending on your bank or payment provider.
Any statutory deadlines for issuing refunds will take precedence over our standard processing procedures.
Purchasing a Shopify theme grants the customer a licence to use the product in accordance with the applicable product licence and terms of purchase.
A purchase does not transfer ownership of the underlying intellectual property.
Customers must not redistribute, resell, share or sublicense theme files unless expressly authorised.
Any refund or cancellation may terminate the customer's licence to continue using the refunded product, subject to applicable law.
This policy does not affect your rights under applicable consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
If digital content is faulty, not as described or otherwise fails to meet applicable legal requirements, you may be entitled to repair, replacement, a price reduction or a refund, depending on the circumstances.
For questions about this policy, digital products or refund eligibility, please contact OFFBLANK.VISUALS through our email.
OFFBLANK.VISUALS
offblank.creative@gmail.com
We reserve the right to update this policy when necessary. Any changes will be published on this page and will not retrospectively remove rights arising from previous purchases.